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Frequently Asked Questions

Is your jewellery made by hand?

Yes. At Diamonds International, we set each stone into our jewellery individually by hand. We prefer to take our time to ensure every diamond is secured into place.

We choose to handset jewellery because the wax case process used by our competitors greatly compromises the quality of the ring, leaving it vulnerable to stones being lost.

We care about the quality and integrity of your purchase from us which is why we insist on hand setting every piece of jewellery to keep your precious diamonds secure and greatly reduce the likelihood of needing repairs.

How long does it take to make a ring?

This really depends on the complexity of your design and can be anywhere from 4 – 8 weeks. Come visit us in store to find out more about our custom diamond ring services and how long your ring will take.

Where do you source your diamonds from?

At Diamonds International, we are proud to be the number one jeweller for exquisite diamond engagement rings in Queensland. For over 50 years, we have been sourcing top-quality stones across Australia and all over the world for their quality and brilliance. Our reputation in the industry allows us priority viewing so we can buy the best at value prices and pass that value to you.

Is your jewellery covered by a warranty?

We offer a guarantee on your behalf against faulty material or workmanship for a period of 12 months. Note: This is not an insurance cover and does not guarantee the article against normal wear and tear, accidental damage or loss. Therefore we strongly recommend that the article be insured under your personal insurance policy. Talk to us today about Diamond jewellery insurance cover.

Do you offer a care plan?

At Diamonds International, we offer a lifetime of complimentary cleaning on all of our jewellery. Come visit us in store today to have your jewellery checked and cleaned by our professional jewellery consultants.

Do you offer a payment plan?

Yes. If your heart is set on one of our exquisite pieces of fine jewellery, but you’re unable to pay upfront, there’s no need to wait to make your purchase. Consider our flexible finance options instead.

  • Payment Plan: Diamonds International now offers Payment Plans through GE Finance. Please note conditions apply and our payment plans are not available on 40% off sale items. Please enquire in store for our other finance options available during sale periods.
  • Lay-by: All items are available on a 4-month lay-by with a minimum 20% deposit required for in stock items and 30% deposit on special orders. Just pay us the deposit and we will hold the item for you for up to 4 months. Once the full amount is paid, you will receive your item.

What’s the difference between Platinum and White Gold?

There are many differences between platinum and white gold. Ultimately, which precious metal you choose is determined by your personal preference and budget.

Platinum is more dense than gold, so the same ring will weigh significantly more in platinum than in gold. Platinum jewellery is made up of 95% platinum and 5% other metals. It is more expensive than gold due to its purity and rarity. It is very hard-wearing, but is more malleable than gold making it easier to bend, dent and deform when in contact with other surfaces.

  • Platinum does not need to be rhodium plated, but with wear and tear it will give a dull, grey appearance and need to be re-polished to restore its original finish.
  • White gold does not start off as a white metal; it is an alloy made up of 750 parts pure yellow gold plus 250 parts which consists of a mixture of white coloured metals such as palladium, platinum, and silver palladium. It is then rhodium plated to give it a shiny, white finish.

How often do you need to Rhodium plate?

How long rhodium plating lasts depends on how much the jewellery is worn and the amount of wear and tear the ring sustains, which varies from person to person.

We recommend to rhodium plate your white gold jewellery every 6 to 12 months. You will know it’s time to have your jewellery rhodium plated when a tinge of yellow is visible in the metal and it looks dull. Rhodium plate your rings to keep them looking like new.

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